Arturo, the salesman, came to the house, brought the exact samples we requested, measured and bing, bang, zoom, set up installation for two days later. He was very nice, very professional. The installer, Jose, was awesome!!! Could not have asked for a better installation. No seams can be seen, he was very respectful, clean and did an incredible job!
We had to replace the bamboo floor in our town home. With so many types of flooring to choose from, Arturo listened to what I wanted and showed me a number of choices. I found what I wanted and an installation date was set. The crew showed up on time and couldn’t have been nicer. They cleaned up each day, too. My floor looks fabulous!
I’m a Pasadenean and know that Carousel has been around forever. I recently had engineered, wood floors installed at my residence and all went very smoothly; from the initial meet up with the Carousel staff, to the actual installation (only 3 days), and the last meet up with them to pay my balance.
If you’re looking for the best carpeting with the most honest salespeople go to Carousel. I’m a very savvy shopper and I know when a salesperson is just trying to make a sale for their commission and don’t really care about you. This place is 180 degrees away from that. Their carpeting choices are gorgeous, the patience and professionalism Marvin has is impeccable, their prices are competitive and installation!!!
I happened upon Carousel due to convenience and couldn’t have been more appreciative of their knowledge and patience. Despite my clear inability to buy something from them as I’m looking in advance of a cross-country move, they were incredibly helpful in guiding me to appropriate types of flooring (and not being put off by the 3y\o and 7yo actively trying to recreate their organization!). Came up with new options for me to think of too…
SOOOO happy I found Carousel! Kind of by accident, but they saved the day! I needed vinyl sheet flooring in a hurry and was told by 2 other “big boxes” that it would be a 14 day special order. Carousel could have it in 2 days!!! Terry, Marv and Arturo were all very helpful and friendly. They gave me great advice even though I had my own installer. I’ve also since learned that Carousel has a great reputation for service and quality installation. My experience was so awesome, they’ve earned a customer for life.
Friendly, knowledgeable, helpful, thorough. And you don’t leave feeling like you were just harassed by a used car salesman…you leave knowing you are getting a great product at a great price with great service. (Unlike some other local flooring stores!)